Privacy Policy

Introduction

The Alberta iGaming Corporation (AiGC) is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you interact with our website, apply for a commercial agreement, or contact our team. All personal information is managed strictly in accordance with Alberta’s Protection of Privacy Act (POPA) and other applicable access and privacy legislation.

Collection of Personal Information

We only collect the personal information that is authorized by law and directly necessary for our operational requirements and mandate as a Crown corporation. This may include:

• Contact Information: Such as your name, email address, phone number, and mailing address when you submit inquiries, subscribe to updates, or initiate an application.
• Business Information: Details related to your organization if you are applying for a commercial operator agreement.
• Technical Data: Standard digital information such as IP addresses, browser types, and operating systems collected automatically when you browse our site.

Cookies and Analytics

To ensure our website functions optimally and to improve the user experience, AiGC utilizes cookies, pixel tags, and third-party analytics tools, such as Google Analytics. These tools collect aggregated, non-identifying data about how visitors navigate our site, which pages are most frequently visited, and overall traffic patterns. You can adjust your browser settings to refuse cookies, though this may impact certain site functionalities.

How We Use Your Information

The information we collect is used strictly for the purpose for which it was provided, including to:

• Respond directly to your questions, media inquiries, or requests for information.
• Process and evaluate applications for commercial agreements.
• Communicate vital updates regarding Alberta’s regulated iGaming market.
• Improve the user experience and technical performance of our website.

Data Retention

In order to maintain comprehensive records of commercial agreements, regulatory compliance, and market oversight, AiGC retains submitted application data, business profiles, and official inquiries indefinitely, or as otherwise dictated by official provincial record retention schedules.

Disclosure of Personal Information

AiGC does not sell, trade, or rent your personal information to third parties. We will only share your information:

• With the Alberta Gaming, Liquor and Cannabis (AGLC) as required to facilitate the dual regulatory and commercial application process.
• With authorized third-party service providers who assist in operating our website and business, subject to strict confidentiality agreements.
• When legally required to do so under POPA, the Access to Information Act (ATIA), or other applicable Canadian laws.

Data Security and Breach Notification

We have implemented robust, industry-standard administrative, technical, and physical safeguards — as part of our comprehensive Privacy Management Program — to protect your personal information against unauthorized access, use, or disclosure. In accordance with POPA, AiGC will notify affected individuals and the Office of the Information and Privacy Commissioner of Alberta in the event of a privacy breach that creates a real risk of significant harm.

Accessing and Correcting Your Information

Under POPA, you have the right to request access to the personal information AiGC holds about you, and to request corrections if you believe there is an error or omission.

Contact Us

If you have any questions about this Privacy Policy, how your personal information is handled, or to submit a privacy request, please contact our designated Privacy Officer at:

Email: [email protected]
Response time: We aim to respond within two to five business days.