Frequently Asked Questions for Operators
Quick answers about safe gaming, finding approved sites, and how to use our responsible gaming tools.
Operators must hold an active AGLC registration, prove a minimum of three years of operational history in a regulated North American jurisdiction, and pass a comprehensive financial audit.
Yes, unregulated operators must cease all betting activities and return player balances by July 13, 2026. However, you are permitted to continue marketing and registering new customer accounts while awaiting official market launch and the finalization of your AiGC commercial agreement.
Yes, every operator must achieve independent RG Check accreditation and successfully integrate their API with AGLC’s centralized Self-Exclusion before signing an operating agreement with AiGC.
All player data and gaming servers are subject to strict Canadian and Albertan data security and privacy regulations. Please review Section 5 of AGLC’s Standard and Requirements for Internet Gaming.
While offering your platform in both official languages is highly encouraged to reach all Albertans, English is the only legally required language for operators and customer support in the province.
No, not at this time. Under current provincial and federal anti-money laundering regulations, operators are strictly restricted to processing all transactions in fiat currency through recognized, compliant financial institutions.
No, auto-play features and simultaneous multi-screen play are strictly prohibited to ensure players remain actively engaged and in control of every individual bet.
Yes, but promotional offers cannot be advertised as “free” if they require a player to risk their own money or incur a loss to claim the reward.
Yes, operators must adhere to strict AGLC and AiGC marketing guidelines, which entirely prohibit advertising that targets minors or features active professional athletes unless for the purposes for promoting social responsibility.
No, there is no requirement for operators to maintain a physical corporate headquarters within Canada, although we encourage operators to set up businesses in Alberta when serving Albertans. But provided all data privacy and responsible gaming standards are met, it is not a strict requirement.
No, at this time, all player liquidity pools and peer-to-peer network games must be strictly ring-fenced to players who are physically located within Alberta.
While timelines vary based on the completeness of your application, operators should anticipate a review period of 3–4 months to finalize AGLC registration and execute the AiGC operating agreement.