Frequently Asked Questions for Players
Quick answers about safe gaming, finding approved sites, and how to use our responsible gaming tools.
Look for the official AiGC logo and the RGC (Responsible Gambling Council) seal at the top or bottom of the site’s homepage to confirm they meet our strict standards for safety and site integrity.
RG Check was developed by the Responsible Gambling Council and is one of the world’s most comprehensive responsible gambling accreditation programs, ensuring operators have proven, independent safeguards in place to protect players.
Approved operators are required by provincial law to keep player funds in dedicated, secured Canadian-based trust accounts completely separate from their operational cash flow.
You can activate limits on deposits, losses, and session time by visiting the “Responsible Gaming” or “Account Settings” dashboard directly within your account player profile.
Centralized self-exclusion is a free, voluntary program that allows you to completely block your own access to all regulated Alberta iGaming sites and land-based casinos for a set period, which you can sign up for through AGLC’s centralized portal.
You are absolutely not alone, and free, confidential support is available 24/7 through 211 Alberta, available by phone, text or online chat. Please visit our Get Help page for more resources.
No, the Canada Revenue Agency does not tax recreational gaming winnings.
No, provincial regulations require you to be physically located within Alberta’s borders to log in or place bets with regulated operators.
If an operator’s internal customer service team cannot resolve your issue within 72 hours, you can submit a formal dispute by contacting us for independent review through our contact page.
Yes, approved operators accept major credit cards for direct deposits, though we encourage players to check with their financial institution regarding any potential cash advance fees associated with gaming transactions.
Not at this time. To ensure the highest standards of financial security and player protection, approved operators are not permitted to accept cryptocurrencies like Bitcoin or Ethereum for deposits or withdrawals.
You must be 18 years of age or older to legally register, deposit funds, and play on any regulated iGaming site in Alberta.
While AiGC and our approved operators do not charge deposit fees, your personal bank or credit card company may apply standard transaction or cash-advance fees, so it is always best to check with them directly.
Regulated operators offer a wide variety of approved digital products, including interactive casino slots, live dealer table games, peer-to-peer poker, and comprehensive sports betting markets.