Frequently Asked Questions

Look for the official AiGC logo and the RGC (Responsible Gambling Council) seal at the top or bottom of the site’s homepage to confirm they meet our strict standards for safety and site integrity.

RG Check was developed by the Responsible Gambling Council and is one of the world’s most comprehensive responsible gambling accreditation programs, ensuring operators have proven, independent safeguards in place to protect players.

Approved operators are required by provincial law to keep player funds in dedicated, secured Canadian-based trust accounts completely separate from their operational cash flow.

You can activate limits on deposits, losses, and session time by visiting the “Responsible Gaming” or “Account Settings” dashboard directly within your account player profile.

Centralized self-exclusion is a free, voluntary program that allows you to completely block your own access to all regulated Alberta iGaming sites and land-based casinos for a set period, which you can sign up for through AGLC’s centralized portal.

You are absolutely not alone, and free, confidential support is available 24/7 through 211 Alberta, available by phone, text or online chat. Please visit our Get Help page for more resources.

No, the Canada Revenue Agency does not tax recreational gaming winnings.

No, provincial regulations require you to be physically located within Alberta’s borders to log in or place bets with regulated operators.

If an operator’s internal customer service team cannot resolve your issue within 72 hours, you can submit a formal dispute by contacting us for independent review through our contact page.

Yes, approved operators accept major credit cards for direct deposits, though we encourage players to check with their financial institution regarding any potential cash advance fees associated with gaming transactions.

Not at this time. To ensure the highest standards of financial security and player protection, approved operators are not permitted to accept cryptocurrencies like Bitcoin or Ethereum for deposits or withdrawals.

You must be 18 years of age or older to legally register, deposit funds, and play on any regulated iGaming site in Alberta.

While AiGC and our approved operators do not charge deposit fees, your personal bank or credit card company may apply standard transaction or cash-advance fees, so it is always best to check with them directly.

Regulated operators offer a wide variety of approved digital products, including interactive casino slots, live dealer table games, peer-to-peer poker, and comprehensive sports betting markets.

Operators must hold an active AGLC registration, prove a minimum of three years of operational history in a regulated North American jurisdiction, and pass a comprehensive financial audit.

Yes, unregulated operators must cease all betting activities and return player balances by July 13, 2026. However, you are permitted to continue marketing and registering new customer accounts while awaiting official market launch and the finalization of your AiGC commercial agreement. 

Yes, every operator must achieve independent RG Check accreditation and successfully integrate their API with AGLC’s centralized Self-Exclusion before signing an operating agreement with AiGC.

All player data and gaming servers are subject to strict Canadian and Albertan data security and privacy regulations. Please review Section 5 of AGLC’s Standard and Requirements for Internet Gaming. 

While offering your platform in both official languages is highly encouraged to reach all Albertans, English is the only legally required language for operators and customer support in the province.

No, not at this time. Under current provincial and federal anti-money laundering regulations, operators are strictly restricted to processing all transactions in fiat currency through recognized, compliant financial institutions.

No, auto-play features and simultaneous multi-screen play are strictly prohibited to ensure players remain actively engaged and in control of every individual bet.

Yes, but promotional offers cannot be advertised as “free” if they require a player to risk their own money or incur a loss to claim the reward.

Yes, operators must adhere to strict AGLC and AiGC marketing guidelines, which entirely prohibit advertising that targets minors or features active professional athletes unless for the purposes for promoting social responsibility.

No, there is no requirement for operators to maintain a physical corporate headquarters within Canada, although we encourage operators to set up businesses in Alberta when serving Albertans. But provided all data privacy and responsible gaming standards are met, it is not a strict requirement.

No, at this time, all player liquidity pools and peer-to-peer network games must be strictly ring-fenced to players who are physically located within Alberta.

While timelines vary based on the completeness of your application, operators should anticipate a review period of 3–4 months to finalize AGLC registration and execute the AiGC operating agreement.

The Alberta iGaming Corporation is an independent Crown corporation governed by a professional Board of Directors that reports directly to the Minister of Service Alberta and Red Tape Reduction.

AGLC acts as the industry regulator handling operator and supplier background checks and compliance, while AiGC manages operator agreements, anti-money laundering compliance, and revenue shares.

We enforce rigorous, real-time data monitoring and strict anti-money laundering protocols on every approved site to guarantee fair algorithms and completely secure environments in compliance with AiGC policies and AGLC standards and requirements for internet gaming.

100% of AiGC’s net revenues are reinvested into the province’s General Revenue Fund to directly support services that Albertans rely on every day, including dedicated mental health and addiction services. In addition, we ensure that an allocated 3% of the entire regulated market’s gross revenue is reinvested directly in Indigenous Relations (2%) and Social Responsibility (1%).

No, rather than operating a single government-run site, AiGC acts as the conduct and managing entity for a competitive, open market of the world's best private iGaming brands.

Supporting a loved one can be incredibly difficult, but you don't have to navigate it alone—please reach out to 211 Alberta for free, confidential advice and dedicated family support resources.

The fully regulated competitive market, including our directory of approved operators, will officially launch and open to Albertans in July 2026.

Play Alberta will continue to operate as the province’s own government-run platform, competing alongside regulated private operators to give Albertans the widest variety of responsible gaming choices.

As a Crown corporation, AiGC is committed to full public transparency and will publish quarterly market performance reports.